Regional Representative visit to Egypt

The MENA Humanitarian Adsvisor to attend the World Humanitarian Action Forum:Dignity and Humanity

basic security training -MENA

Diakonia training on IHL for aid workers

Iraq Forum Driving training

ACT Iraq Forum monthly meeting

TRAINING OF TRAINERS: ENHANCING QUALITY & ACCOUNTABILITY TO AFFECTED POPULATIONS (Q&AAP)

Are you a Quality and Accountability practitioner? If yes, this is your opportunity to ensure humanitarian and development quality and accountability is strengthened and your skills and standards are polished! If not, you can still help build the network: Sponsor a colleague! Can you and your organization support a professional from a national organisation you work with to join this Training of Trainers?

This event is a unique opportunity for development and humanitarian aid workers across borders who have been leading in promoting and implementing approaches for enhanced collective Q&AAP to discuss and update on the latest developments, and equip them for further dissemination and implementation.

The attached brochure provides more details on the training content and logistics itself. If you wish to nominate any person(s) from your own organization or from among your partners for this event, kindly fill the online application OR you can also register by completing the downloadable application form. Please ensure to send the filled form to shaprograms@communityworldservice.asia.

Please click on the Training Package to download the training Brochure, Invitation Letter and Application Form.

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MANAGING COMPLAINTS RESPONSE MECHANISM (CRM)

Rationale 

The impact of humanitarian work on communities depends greatly upon the quality of services and accountability of actions both during emergency and non-emergency times.

However, the impact of our activities depends as much on behavioural and professional standards of individuals who work for our organisations. Humanitarian agencies therefore have a duty of care to affected communities and a responsibility to ensure that right-holders are treated with dignity and respect and that certain minimum standards of behaviour are observed. The goal is to create an environment free of sexual exploitation and abuse, harassment and other unacceptable behaviour in humanitarian crisis and development work

Course Aim and Objectives

This course aims to gather professional humanitarian workers from (I)NGOs, UN, donors and government agencies who aim to become experts in complaints handling. It will allow participants to understand the linkages between quality & accountability and handling complaints, from reception to investigation and implementation of the learning. More specifically, at the end of the course, participants have acquired the following skills:

  • Understand the different Q&A initiatives and how they complete each other
  • Explain and apply the 9 Core Humanitarian Standard (CHS) commitments and identify how they contribute to improved humanitarian interventions
  • Explain terminology related to sensitive complaints
  • Understand the global investigative framework including specific skills to conduct interviews
  • Demonstrate a robust knowledge on how to handle complaints, from communication to reception of complaints and subsequent investigations
  • Able to support and manage an ongoing investigation and its follow-up action

Methodology

The methodology will be very participatory, allowing participants to be involved in a dynamic way at all times through presentations, debates, experience sharing, group work, learning parts, videos. The course will be conducted in English.

Who should Apply

This workshop has been designed for those staff members working to establish and handle complaints system in their organizations or staff members involved in the Prevention of Sexual Exploitation and Abuse (PSEA) as well as investigation sensitive complaints. Applicants fulfilling the following criteria are eligible to participate:

  • Senior and mid-level managers, including project coordinators involved in complaints handling and PSEA
  • Proficiency in English

How to apply

Applicants will be notified/confirmed about their participation by October 30, 2018

When: December 07-10, 2018

Where: Bangkok, Thailand

Registration Fee: US$ 800 (includes facilitation fee, training materials, meals during the workshop and shared accommodation). Participants have to cover their travels & dinners.

Application deadline: Oct 15, 2018

Meet the Trainer

Ms. Ester Dross is an independent consultant with over 25 years of experience, specializing in accountability, prevention of sexual exploitation and abuse, gender and child protection.

Ester had extensive exposure to humanitarian certification systems and accountability to affected populations while working with HAP International as their Complaints Handling and Investigation Advisor, later as their Certification Manager. She has been closely involved in the Building Safer Organizations Project since 2005, dealing with sexual exploitation and abuse of beneficiaries, particularly focusing on gender and child protection. Over the last 6 years and since working as an independent consultant, Ester has been leading a pilot project for FAO on accountability and gender mainstreaming in emergencies and working with numerous NGOs including ACT Alliance members, supporting and training their staff on gender issues, child protection, accountability, complaints handling and investigations. She is an experienced investigator herself and has conducted investigations in Asia, South America, Africa and Europe.

Cancellation/Postponement

CWSA reserves the right to cancel or postpone the course if circumstances require. Registered participants will be informed with 100% fee refund. However, if the participant wishes to cancel the registration, he/she requires informing CWSA office at least one month in advance or else the fee will not be refunded.

DISCLAIMER:

CWSA shall not be made liable for any damage, loss, illness, injuries or death that may occur to or be caused by the participants during the course of training or travel to and from the training venue.

For further details, please contact:

Mr. Rizwan Iqbal
Email: qa.support@communityworldservice.asia
Contact: +92 51 2307484
Web: www.communityworldservice.asia

Workshop on Local to Global Rights-Based Approaches

Launched in 2014, the RBA L2G initiative now involves people from 10 different countries working on human rights and advocacy in a variety of contexts, and this workshop is the opportunity for them to discuss, share and learn from their experiences. The workshop will focus on gathering feedback from colleagues and partners, as well as planning the way forward for this initiative.

Participants will be invited to present the main highlights and challenges they have faced so far, and group discussions will be set up to allow for more in-depth discussions on specific themes and regions.  The results of the discussions will help ACT member The Lutheran World Federation clarify the potential for RBA L2G and start planning and designing future projects.

Contact

Mr Michael French

Regional Program Coordinator

michael.french@lutheranworld.org

(This event is by invitation only)

Nexus between Human Rights and Peace-Building in Colombia

Colombia 226

Side Event on the Occasion of the fourth review of the human rights situation in Colombia by the Human Rights Council Committee on Economic, Social and Cultural Rights (CESCR)

ACT member The Lutheran World Federation (LWF) invites you to attend a debriefing side-event on the nexus between human rights and peacebuilding in Colombia. The event will feature a distinguished panel of human rights defenders (HRDs) from Colombia, who will shed light on this topic in the context of CESCR process, and the priority thematic human rights issues identified in an alternative report they have submitted to the Committee.

Moderator:

Michael French, Regional Program Coordinator, Latin America and Caribbean, LWF Geneva

Panelists:

• Mr Gabriel Urbano (Corporación de Desarrollo Solidario de Montes de María), a local organization that works with campesino population on protection of land rights

• Ms Claudia Patricia Ortiz (Movimiento Rios Vivos – Caso Hidrosogamoso), an organization that works on protection of rivers, and promotion of human rights to safe drinking water and sanitation

• Mr Jaime Tocora (Comités Ambiental de Tolima, caso Piedras), an organization that works on environmental protection against gold mining companies

• Ms Katrine Ringhus, Advocacy Officer, LWF Colombia